Redefining Subscription Analytics: One Dashboard, Complete Visibility

Data is the backbone of any successful subscription business—but only when it’s clear, accessible, and actionable. Too often, managing subscriber satisfaction, payments, and retention means juggling multiple dashboards filled with complex metrics, making it difficult to extract real insights. But does it really have to be this complicated? 

At Cleeng, we believe the answer is no. 

We’ve developed the first-in-market dashboard that delivers complete visibility into the entire subscriber lifecycle, empowering businesses to turn raw data into strategic action. Designed with direct client feedback, this solution combines intuitive navigation with powerful analytics to address key challenges, from optimizing customer support to improving payment performance. The addition of the Hi5 dashboard for subscription support insights and the Merchant dashboard for detailed payment analytics means Cleeng’s platform now brings all critical subscription data into one place. With a single source of truth, businesses can eliminate complexity, streamline operations, and make smarter, data-driven decisions with confidence.

Introducing new intuitive navigation

We know data is vital, but complexity can hold businesses back. For subscription businesses, growth, and retention rely on clear, timely, data-driven decisions. That's why we redesigned our dashboards to simplify data and help our clients get the results they want.

Our streamlined dashboards deliver clear, actionable insights without unnecessary noise. They enhance efficiency, reduce decision-making time, and empower teams—regardless of technical expertise—to use data to drive growth and improve customer experiences.

Key benefits of Cleeng's simplified dashboards:

• Streamlined analytics with a cleaner, KPI-focused structure: Quickly find the key performance indicators that drive your business without sifting through unnecessary data.  
• Easier access to the insights that matter most: Access critical insights faster with an intuitive design that prioritizes the metrics you need to make informed decisions. 
• Reduced noise for distraction-free performance analysis: Eliminate irrelevant data and focus solely on actionable insights to improve clarity and decision-making efficiency.

New Hi5 dashboard: powerful insights with a complete view of subscription support analytics

Excellent customer service can make all the difference—78% of customers are willing to return even after a mistake if they’ve had a great support experience. This statistic underscores just how crucial high-quality customer support is for building lasting customer loyalty. 

That’s where Hi5, Cleeng’s cloud-based solution, comes in. Designed to transform how D2C businesses handle customer care, Hi5 centralizes a self-service help center, an AI-powered chatbot, and a smart ticketing system with advanced analytics—all in one place. 

The new Hi5 dashboard is designed with simplicity and relevance at its core and simplifies: 

• Help Center performance analytics: Gain a better understanding of how effective your help center articles are. Identify content gaps and opportunities to improve self-service rates. 

• Ticketing system insights: Understand agent performance metrics, such as average handling time and one-touch resolution rates, to boost team productivity. 

• Contact reason analytics: Break down customer inquiries into trending categories to predict issues, resolve recurring roadblocks, and enhance customer satisfaction. 

Learn more about how our new Hi5 dashboard simplifies subscription support analytics. 

New Merchant dashboard: complete payment performance insights

Payments are the lifeblood of any subscription business but declined payments and inefficient billing systems can hinder growth. In 2023 alone, there were an estimated 238 million chargebacks globally—a number projected to rise to 337 million by 2026, a 42% increase. 

Without the right systems in place, managing this growing challenge becomes even more critical for subscription businesses. The Merchant Performance Dashboard tackles these problems head-on by providing comprehensive insights into payment performance, optimization opportunities, and fraud detection and allows businesses to:

• Monitor payment trends: See both initial and recurring payment metrics clearly in one place. 

• Understand decline reasons: Learn why payments fail and implement targeted strategies to reduce them. 

• Analyze regional and behavioral data: Break down payment performance across customer segments, regions, and payment types. 

Don’t just take our word for it—see it in action!

Want to see this data simplicity in action? 

This innovative approach sets a new standard for D2C subscription businesses, simplifying navigation without compromising functionality.

Cleeng is excited to showcase at the NAB Show 2025! Visit our booth to connect with our team, or book a meeting today to ensure your spot. Don’t miss out!