A subscriber business has three jobs that never stop, whatever else is going on: get new things live, keep the day-to-day running, and stop people from leaving. Cleeng's AI agent team – launched in September 2026 as the world's first agentic subscriber retention platform – is built around exactly those three jobs, working from one connection instead of three disconnected tools.
TL;DR: Cleeng's platform runs on four named agents – Retention Intelligence, Product & Monetization, Solution Consultant, and Customer Experience – organized around three jobs: Launch, Run, and Grow. All four share one connection (the Cleeng MCP Server) and one data foundation, so a churn signal caught by one agent can turn into an action taken by another, in the same conversation. See the full team live at IBC 2026.
The three jobs every subscriber business has
Launch, Run, and Grow aren't three separate products – they're the three recurring jobs a subscriber business always has, whether or not anyone frames them that way.
- Launch. Set up new offers, entitlements, and integrations from a natural-language request instead of a specialist project.
- Run. Handle the everyday operational work: find a subscriber, fix an account, manage offers and entitlements across web, iOS, Android, Roku, and telco.
- Grow. See churn risk before it shows up in a report, and act on it in the same conversation.
Today, those three jobs usually sit with three different teams, and each hand-off between them is a bottleneck – a launch waits on an engineering queue, a routine fix waits on a support ticket, a churn-risk cohort waits on someone reading a report and deciding to act. Every wait is a chance for a subscriber to leave before the fix arrives. But not anymore.
Meet the four agents within Cleeng MCP Server
Four specialized agents power Launch, Run, and Grow, all working from the same connection and the same data foundation:
- Retention Intelligence Agent turns subscriber data into instant answers. Tracks and compares key metrics, builds cohorts and journey segments on the fly, flags anomalies like churn spikes before they spread, and evaluates campaign performance.
- Product & Monetization Agent creates and manages offers, adjusts entitlements, configures plan switches, and launches coupon campaigns, so packaging changes ship in minutes through natural conversation instead of developer tickets.
- Solution Consultant Agent helps a team turn what they want to build into reality with Cleeng. Understands the goal, maps it to Cleeng's products and capabilities, and guides setup through launch, including migrating an existing subscriber base, grounded in Cleeng's own documentation.
- Customer Experience Agent instantly locates a subscriber, reviews their transaction history and tickets, and checks active entitlements to take immediate action: password resets, access extensions, refunds, plan switches, cancellations, and GDPR erasure requests.
What the Cleeng agents do
| Job | Primary agents | What they replace |
|
Launch |
Product &Monetization Agent, Solution Consultant Agent
|
A specialist setup project or a developer ticket queue
|
| Run |
Customer Experience Agents, Product & Monetization Agent
|
Support tickets and manual account and offer changes
|
| Grow |
Retention Intelligence Agent, Product & Monetization Agent
|
A weekly report nobody acts on in time
|
The Retention Intelligence Agent can flag a churn-risk cohort, the Product & Monetization Agent can configure the win-back offer, and the Customer Experience Agent can apply it to an individual subscriber's account – in one continuous exchange, without a ticket changing hands between teams.
Built on 15 years of retention data
None of this works without real data behind it. Cleeng's agent team is grounded in behavioral insights from over 54 million subscribers generating 250 million subscription lifecycle events across 1,000+ publishers in more than 200 countries and territories – 15 years of subscriber retention patterns no off-the-shelf AI layer has access to.
Speed compounds this. Cleeng already gets a subscription business live in under 60 minutes – a track record, not a new claim – and the same agentic layer extends that speed to enterprise-scale setup: launches that took weeks now take hours.
See it live at IBC 2026
Ready to see Cleeng's agents live? Get a live demonstration of the agent team spotting a high-value subscriber at risk, and running the save, in real time. Book a meeting at IBC or create a free account right now.
.webp)
