The media and entertainment landscape has turned increasingly complex for broadcasters. With the OTT content market reaching saturation, multiple players are now competing fiercely for the same eyes.
At the same time, rising inflation and subscription fatigue is leaving consumers tired of paying for multiple subscriptions—making it difficult for industry players to acquire and retain customers.
What do you do in this climate?
The answer is coupon marketing.
Coupon marketing remains to be a compelling way to convey increased value to customers and keep them in the fold to increase video e-commerce ROI.
In this article, we’ll explore how you can use coupon campaign marketing to maximize your video e-commerce ROI.
Coupon marketing is a powerful way to drive growth and success for your video e-commerce business. It impacts customer behavior and sales in the following ways:
Digital coupons are a powerful tool for boosting subscriptions to streaming services. With discounts or special deals, brand awareness increases.
Customers sitting on the fence also get that added incentive to sign up for a service, impacting conversions and increasing revenues.
Data suggests that 94% of people use coupons, and 38% buy more than they intended because they have a coupon.
Offers and discounts make a compelling reason for people to stick around due to the prospect of getting a better deal with the same value at a better price.
This directly impacts retention, enhances customer LTV and feeds into revenue growth rates.
Data reveals that 82% of consumers redeem a digital coupon within a week of being clipped, and 30% redeem these within a day.
When existing customers are offered coupons, they automatically feel closer to a brand.
They feel appreciated and valued thus strengthening their relationship with their platform and making them more likely to continue subscribing to a service.
Statistically, 81% of consumers would take additional action, such as enrolling in a loyalty program to redeem a rebate or coupon.
If you're looking to increase sales and retention and win back churned OTT service users, using coupons is a great strategy.
Cleeng Core has features to help you run a Coupon Campaign quickly. You can create campaigns that can run on one single coupon or multiple coupon codes that you can customize to your audience groups.
The platform supports importing up to 10 million coupons easily. You can choose if the coupons apply to all your content, a recurring offer, or a single offer and run it for your desired period.
Moreover, you can also download a report with the status of the import activity directly from the Dashboard.
But, that’s not all.
ChurnIQ also helps you grab an accurate picture of your campaign performance to iterate your coupon strategy for success.
For a step-by-step rundown on running coupon campaigns in Core, check out: Creating a Coupon Campaign
Now that you know the relevance and the way to run coupon campaigns, here are some best practices you need to keep in mind for optimum results:
Be strategic about when you deliver coupons to create a sense of urgency and encourage customers to act quickly. Usually, good periods for running coupon campaigns include:
Craft a sense of exclusivity for coupons to increase efficacy. If you work to offer exclusive deals and discounts to your customers, it can make them feel valued and appreciated. Some groups to provide special deals include:
Create coupon codes that are clear and easy to understand. Without that, the campaign cannot be a success. Ensure that customers know what the discount or deal is and the steps to follow to redeem it.
Creating and sending coupons is only half the game played for driving ROI. The other is analyzing the performance and iterating strategies for the best results.
To that end, Cleeng offers campaign analytics that helps you to:
Follow this closely to know what's working and what's not to adjust your strategy and fine-tune it for success.
Coupon marketing is a powerful tool for growing in the competitive SVOD space. By delivering targeted coupons to your customers and tracking the performance of your campaigns, you can:
Whether you choose to deliver coupons via email marketing, social media, paid advertising, or affiliate marketing, make it a point to follow best practices and analyze the results of your campaigns to optimize your strategy continuously.