A hallmark of successful companies is outstanding customer service. Outstanding customer service is measured by the response time, the relevance of the information provided, and the speed at which customer’s issues are resolved.
Hi5’s goal is to bring a feeling of delight to each and every customer interaction. How do we do this? By going the extra mile! Hence, we’re introducing our Chatbot Miles!
Miles is an AI-powered customer care chatbot with conversational capabilities and the ability to proactively answer customer inquiries and perform actions to resolve issues.
Why is AI customer care an important element of business growth?
As an OTT business scales and its subscriber base grows, customer service must be able to keep up. Increased contact volume is the welcome and inevitable result of more users learning how to get the best experience from your service. The customer care department may be required to handle multiple support requests simultaneously from customers around the globe. At this pace of growth, traditional person-to-person customer support teams can cause long wait and resolution times.
A chatbot has no such limitations and can manage an ever-increasing customer volume, while our person-to-person team focuses on providing direct support for users with unique service needs. How do we know this?
How does a chatbot learn how to meet client needs?
Chatbots rely on what humans teach them.
Our Hi5 team is developing and training Miles to be an OTT support expert, capable of providing tailor-fit solutions for each client.
Machine learning is a progressive process. As our broadcasters’ service evolves and context changes, Hi5 will continue to train Miles to respond as new inquiries are introduced.
By combining AI with our quality-driven Hi5 team, the advantages are endless. Increased customer loyalty is just one of the benefits. Miles the Chatbot allows your brand to shine, demonstrating your leadership in the field of Media and Entertainment and customer care.
How does Cleeng keep up with customer support’s best standards?
Miles is just the latest addition to our suite of Hi5 Customer Service tools.
The Hi5 team provides all-in-one solutions for OTT broadcasters committed to providing their subscribers with the best 24/7 customer service:
As Cleeng grows, we’re embracing AI-powered customer care with innovative solutions like Chatbot Miles. To stay on the cutting-edge of OTT industry trends, we’ve come up with a chatbot development cycle:
What are the key benefits for the clients and their end-users?
We are confident that we can deliver this advanced Hi5 customer service solution, as we always do, by staying ahead of the curve. This is why today, our biggest clients—Tennis Channel, BroadwayHD, MXGP, CHL, and more—trust us with taking care of their daily customer interactions.
Want to learn more about expert viewer care and customer support?