As we set the pace for 2026, the subscription economy is at a decisive turning point. Success is no longer just about having the best content or the most advanced tools but rather a fully connected ecosystem that prioritizes customer retention and operational velocity.
We are proud to announce over 30 major enhancements delivered throughout H2 of 2025. Especially exciting is the early access launch of our multi-agent AI Assistant - an intelligent system designed to deliver real-time insights and workflow automation. Equally important is our commitment to speed. With the launch of Cleeng Pro, our dedicated pricing tier for services with fewer than 10,000 subscribers, businesses can now deploy with enterprise-grade subscription infrastructure in under 60 minutes - for free!
These updates focus on the three pillars that now define modern subscription success:
Read on for a recap of the four most significant releases of H2. Or subscribe to our Release Notes for regular feature updates.
The industry has long obsessed over acquisition metrics like CAC and conversion rates. However, a 5% improvement in retention impacts lifetime value more than a 25% improvement in acquisition efficiency. This release delivers a comprehensive infrastructure addressing both involuntary and voluntary churn.
Involuntary churn – where payment processing fails despite subscriber intent – is pure revenue leakage. Our enhanced Merchant Analytics now features sophisticated retry payment tracking, offering complete visibility into recovery efforts and success rates.
We have also integrated the Primer orchestration layer, enabling global PSP expansion for penetration of new markets with familiar, local payment methods. Additionally, the new Precision Partial Refunds capability allows support teams to handle credits and adjustments surgically without triggering full cancellations - resolving billing disputes without losing the subscriber.
Pause Analytics, powered by ChurnIQ, reveals critical patterns around subscription pauses, allowing you to identify at-risk cohorts and intervene before they cancel. Furthermore, the Customer Pass History creates a complete audit trail of interactions, empowering support teams to deliver contextual assistance that de-escalates potential cancellations.
In a market where speed separates leaders from laggards, we have fundamentally redefined your time-to-market. In H2 of 2025, we introduced the Cleeng Pro pricing tier, a streamlined option that allows you to launch an end-to-end subscription service in under 60 minutes, giving you:
Flexible monetization models
Built-in Merchant of Record
Integrated, human-in-the-loop support embedded in your customer flows
Comprehensive analytics
Fully brand-aligned signup and checkout experiences
Data is only valuable when it drives decisions. Our H2 releases transform raw metrics into strategic insights.
We have introduced dedicated analytics dashboards for Apple and Android, offering unprecedented visibility into mobile performance, including conversion rates and revenue trajectories specific to each ecosystem.
Additionally, Dynamic Timeframes in Analytics (powered by ChurnIQ) now allow for flexible analysis periods. Whether examining seasonal trends or campaign performance, you can customize your analytical lens to match your specific business cycles.
Every interaction is an opportunity to delight. Our latest updates focus on reducing friction to accelerate growth.
Acquisition optimization: The completely redesigned Signup Flow reduces abandonment and accelerates time-to-subscriber. Combined with Automatic Coupon Application via URL parameters, you can now run seamless promotional campaigns without requiring manual code entry.
Platform integration: Automated Configuration for Apple StoreKit 2 significantly reduces iOS integration timelines. On Android, Google Play now supports “Resubscribe” functionality, enabling intelligent win-back workflows.
Enhanced control: A new Reset Password Flow improves security while reducing support tickets, and external plan switch support now accommodates unrecognized plans to handle complex edge cases automatically.
Managing a subscription business involves juggling acquisition, payments, churn prediction, and compliance. To solve this complexity, we are introducing a multi-agent AI Assistant that serves as your intelligent co-pilot. The AI Assistant is now available through early access.
This is not a simple chatbot. Cleeng’s AI Assistant is a sophisticated system that understands your specific business context.
Subscriber insights: Identifies anomalies in payment patterns or churn signals before they impact revenue.
Technical guidance: Provides contextual support for API integration and configuration.
Workflow automation: Executes complex processes like segmentation and recommends intervention campaigns.
From the ability to launch in under an hour with Cleeng Pro to AI agents that automate complex workflows, the product updates delivered by Cleeng represent a comprehensive evolution in subscription management.
In order to succeed in 2026, businesses must move fast and personalize intelligently. With these tools, we’re here to empower you to streamline your operations and achieve sustainable growth that matches your goals and ambitions.